Most people call a locksmith for one of three reasons: they are locked out of home, locked out of a car, or something has gone wrong at a business. The three look similar, but the questions a locksmith needs answered are different.
Residential locksmith
A residential call usually involves a house, townhouse or condo. The technician needs the address, the type of lock and proof that you live there. Typical jobs include lockouts, rekeying after a move, replacing a worn deadbolt, fitting a keypad or smart lock and repairing a door that will not latch.
Car lockout
A car lockout is about getting into a vehicle. The technician needs the location, the year, make and model, and photo ID plus registration. Better Call Locksmith opens locked cars.
Commercial locksmith
A commercial call involves a business door. The technician needs to know who can approve the work, what kind of door it is and whether it is part of an exit route. Typical jobs include commercial lockouts, rekeying after a staff change, storefront hardware, closers, panic bars, master keys and access control.
What every call has in common
- A quote or price range before work starts
- Non-damaging entry first where possible
- Identity and authority checks
- An itemized invoice and a tested result
How to prepare
Write down the address, the door or vehicle, what has happened and who is authorized. A photo of the lock and door edge helps. If anyone is in danger, call 911 before a locksmith.
Where to go next
Matching the job to the technician
Residential work often involves deadbolts, entry sets and rekeying. Car lockouts need tools and knowledge suited to vehicle doors. Commercial jobs may involve panic hardware, closers and access control. Ask whether the technician regularly handles your type of job.
What to say when you call
Describe the door or vehicle, the problem and your location. Mention any time pressure. This helps the dispatcher send the right technician with the right tools.
Before work begins
Confirm ID, price and what is included. Keep the invoice. See ten questions for a commercial locksmith and choosing a trustworthy locksmith.
Better Call Locksmith operates 24/7 in Toronto and the GTA through Better Call Locksmith Toronto, with walk-ins welcome at 901 Yonge Street, Unit 105. See residential locksmith, car lockout and commercial locksmith.